Privacy Policy

Privacy Policy

1. Introduction

Hana by qng ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website hanabyqng.com (the "Site") or make a purchase.

By using our Site and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several different types of information to provide and improve our service to you.

a. Personal Information You Provide to Us

We collect information that you voluntarily provide when you:

• Create an account

• Place an order

• Subscribe to our newsletter

• Contact us via email or through our contact form

This information may include:

• Identifiers: Name, email address, billing and shipping address, phone number

• Payment Information: Credit card details or other payment information (processed securely by our third-party payment processors, we do not store full payment details)

• Account Information: Username, password, and order history

b. Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and interaction with our Site. This may include:

• Device and Browser Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform

• Usage Data: Information about how you use our Site, products, and services, including the pages you view, the website you came from, and your interaction with our Site

• Cookies and Tracking Data: We use cookies, web beacons, pixels, and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent

3. How We Use Your Information

Hana by qng uses the collected data for various purposes, including to:

• Process and fulfill your orders: Including sending order confirmations, invoices, shipping updates, and handling returns

• Provide customer service: Responding to your inquiries, questions, and requests

• Manage your account: Setting up and managing your account on our Site

• Marketing and Promotions: Sending you newsletters, marketing emails, and updates about products or promotions (you can opt-out at any time)

• Improve our Site: To understand how our customers use our Site and to enhance user experience

• Security and Fraud Prevention: To monitor and prevent fraudulent or unauthorized activity

4. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the context in which we collect it. Generally, we rely on:

• Consent: You have given us permission to process your data for a specific purpose (e.g., for marketing emails)

• Contract Performance: We need to process your data to fulfill our contractual obligations to you (e.g., to deliver a product you purchased)

• Legal Obligation: We are required to process your data to comply with the law

• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, provided it does not override your data protection rights

5. Sharing Your Information

We may share your information with third parties to help us provide our services. We do not sell or rent your personal information to third parties for their marketing purposes. Categories of third parties we may share data with include:

• Payment Processors: (e.g., Stripe, PayPal) to handle transactions

• Shipping Carriers: (e.g., Hong Kong Post) to fulfill and deliver orders

• Email Marketing Platforms: (e.g., Klaviyo, Mailchimp) to send newsletters and promotional emails

• Analytics Providers: (e.g., Google Analytics, Meta) to help us understand how visitors interact with our Site

• Shopify: As our e-commerce platform provider, Shopify processes your data on our behalf to provide the infrastructure for our online store. You can read Shopify's Privacy Policy for more details on how they handle data

• Compliance with Law: We may disclose your information if required to do so by law or in response to valid requests by public authorities

6. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. We take steps to ensure that any data transferred is treated securely and in accordance with this Privacy Policy.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, tax and accounting records), resolve disputes, and enforce our agreements.

8. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data. These may include:

• The Right to Access: You have the right to request copies of your personal data

• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate

• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions

• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions

• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions

• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions

To exercise any of these rights, please contact us using the details in the "Contact Us" section. We will respond to your request within 30 days.

For California Residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we have collected about you, request deletion of your personal information, and opt out of the sale of your personal information (we do not sell personal information).

9. Cookies

We use cookies and similar tracking technologies (such as web beacons and pixels) to track activity on our Site and to store certain information. This helps us to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

10. Do Not Track

Our Site does not currently respond to "Do Not Track" (DNT) signals from your browser. We may update this policy if our practices change regarding DNT signals.

11. Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If we become aware that we have collected personal information from children under 18 without verification of parental consent, we will take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: cs@hanabyqng.com

This policy is effective as of August 28, 2026.

—— Hana by qng 🌸