Customers shopping at BuyBuySome are entitled to a 7-day exchange guarantee, but must comply with the following terms and conditions:
Application for Exchange: Please contact customer service within 7 days from the date of receipt to request an exchange, and provide the original receipt and goods for collection by SF Express.
Regional Restrictions: Orders from outside Hong Kong are not eligible for exchange or refund; buyers should assess the risks themselves.
Color Selection: If the product has color options, customers must confirm the product color before checkout; no color exchanges are allowed.
Products Not Eligible for Return or Exchange:
Ø All personalized or custom products
Ø Hygiene products (such as used pet clothing)
Ø Fragile items (such as opened electronic accessories)
Ø Promotional or discounted items
Ø Used products
Product Quality: All products are supplied by manufacturers, and we strive to ensure product quality, but we cannot control the quality of products produced by manufacturers. If a customer finds that the product does not meet personal preferences or quality expectations after use, we cannot accept returns or refunds.
Official Images: Official images are for reference only; actual colors may vary due to environmental factors and display devices.
Exchange Instructions:
Returned or exchanged products must retain their original packaging and tags, including hangtags, all original packaging, and accessories.
Exchange Method: Immediately contact customer service to request an exchange, and provide the original receipt and goods for collection by SF Express. If exchanging size or model, the customer will need to bear the round-trip shipping costs.
Please note that exchanges must be requested within 7 days, and products should not be opened or used; returns must comply with the return policy.
Inspection and Refusal of Exchange:
Our company will inspect all items to be exchanged, and the following situations are not eligible for exchange:
Ø Items that have been opened, used, or damaged for personal reasons.
Ø Negligence, loss, or improper handling of goods or accessories.
Ø Items that have been altered or repaired.
Ø If the customer fails to return the goods within seven days, the company reserves the right to cancel the exchange.
Ø Each order may only undergo one exchange.
Issues Upon Receipt of Goods:
If you find discrepancies in the quantity or product with your order, or if the goods are damaged upon receipt, please take a photo and email customer_services@buybuysome.com or contact customer service via WhatsApp at (852) 6919-5361 within 2 working days after receiving the goods. The company will follow up and arrange accordingly; late inquiries will not be processed.
Return Conditions:
The product must remain intact, unused, unwashed, or unmodified, free of stains or traces of cosmetics, and not affect resale. The outer packaging must be intact, and all product accessories, manuals, hangtags, labels, and tags must be complete.
Defective Returns:
If you receive a product purchased from the BuyBuySome official website that has quality issues, you may apply for a defective return or exchange via email or phone. Defective items will be verified by the after-sales service center, and if they meet the return conditions, we will proceed with the exchange immediately. Minor threads, frayed edges (common in non-clothing items), color differences due to different displays, thickness disputes, weaving, feel, and product detail issues do not constitute quality defects.
Situations Not Accepting Returns or Exchanges:
Ø Products not purchased from the BuyBuySome official website, whether general or defective.
Ø Products purchased more than 7 days ago.
Ø Returned products that are incomplete or damaged.
Ø Returned products that have been used, washed, processed (e.g., size modifications, embroidered images and text), stained, damaged, or have lost or cut tags, making them unsellable.
Ø Discounted items are not eligible for exchange.
Refund Policy:
The company does not offer refunds and reserves the final decision on exchanges. In case of any disputes, the company reserves the right to interpret all the above terms. Any changes will not be notified separately.
Terms and Conditions:
These terms apply to your browsing and use of this website, as well as ordering products or services through the BuyBuySome online store. Please read the following clauses before using this webpage or any part thereof. By using this webpage or any part thereof, you indicate that you have read these terms and conditions and agree to be bound by them.
General Terms:
This website will strive to provide the latest information and prices for products, as well as inventory availability, and reserves the right to change product prices without prior notice. If any product is unavailable due to stock shortages, this website has the right to refuse to accept the order or provide alternative products of the same type and price. If we are unable to provide any products or services in your order, we will notify you via email.
Shopping Terms:
Once the customer successfully places an order, payment must be made using bank transfer, PayPal, VISA, or MasterCard at the time of ordering. The website will not be responsible for any issues arising from the bank or third-party merchants processing credit card transactions. The website will provide services based on the information provided by the customer. The website will not be liable for any impact on orders due to incorrect information provided by the customer or any factors beyond the control of the website.
The website retains ownership of the products until they are delivered to the customer; however, the company will not be liable for any losses caused by additional customer requests. The customer will receive a purchase receipt upon receiving the goods for record-keeping.
If shipping is chosen, please note that all shipping risks (including delays, damage, loss, or theft) must be borne by the buyer; the company will not be responsible for any issues. If you need proof of shipment, the company can provide shipping confirmation.
Force Majeure:
If the company is unable to provide the required services accurately due to natural disasters, fires, floods, accidents, riots, wars, government policies, strikes, or any circumstances beyond the control of the website, the website will not be liable to users or any third party.
Copyright:
The information on this website may be protected by intellectual property laws and rights (including but not limited to copyright protection laws). The trademarks, designs, materials, texts, graphics, images, sounds, videos, and other intellectual property of this website belong to BuyBuySome or have been formally authorized by copyright holders. All rights reserved; unauthorized use will be prosecuted. If users upload, download, copy, transmit, print, post, store, or publicly present, perform, send, or use any other commercial purpose without the website's consent, they may infringe upon the above laws or rights.
Privacy Policy:
This website respects and is committed to protecting customer privacy under Hong Kong law, and only authorized personnel may access it. The information collected by this website will be retained for a reasonable period and used to assist the website in conducting market research to provide more products and services. Customers' personal data may be used for the company's promotion, publicity, or establishing good customer relationships. If you do not wish to receive such information, please contact the website first.